FAQs
Products
What products do you offer?
I create custom tees, sweatshirts, blankets, tapestries, mugs, candles and more! Please reach out if you don't see exactly what you are looking for and I will work to create the perfect product for you!
What if I don't see exactly what I am looking for?
Any of my designs can be put on any type of product! Please contact me if you are looking for a different size (toddler, baby etc) or type of product (blanket, mug etc). I also do custom designs so please reach out if you don't see exactly what you are looking for and I will make your design dreams come true!
Who creates your designs?
All products are personally designed by me, then professionally printed using direct to product printing.
Shipping & Returns
What's the cost of shipping?
We offer FREE SHIPPING on USA orders over $49. Orders under this amount will be charged a flat rate of $4.99 at checkout.
International order shipping rates are calculated at checkout. International recipients are responsible for paying any additional taxes/duties upon delivery for their order.
When will you ship my order?
All orders are shipped within 2-7 days. Custom and personalized products require up to 2 days to be designed first.
How long will it take to arrive?
USA orders take approximately 2-6 business days to arrive once shipped.
International orders vary by distance and carrier. Tracking will be provided by email once your order's shipping labels are printed.
Where do you ship?
We offer our products within the USA & Canada, as well as a few other international countries.
Shipments outside of the USA may be subject to duties upon delivery.
What's your return policy?
All products are make to order and created especially for you! Therefore, I cannot accept returns or exchanges if you order the wrong size or change your mind about color or design after you place your order, so please check the sizing and color information to ensure you are ordering the shirt that is perfect for you!
I do offer replacements if your product is damaged or incorrect in any way upon delivery, so please let me know as soon as possible so I can make sure you are completely happy with your purchase! I cannot accept returns or exchanges after the item is worn or washed.
Email us at hello@tlccreationsny.com to initiate a return.
Payment Information
Do I have to pay sales tax?
Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location.
International shipments may be subject to taxes/duties upon delivery and are the responsibility of the customer.
Which methods of payment do you accept?
We accept many major credit and debit cards including Visa, Mastercard, Amex, and Discover, as well as Apple Pay, Google Pay, Shop Pay, Amazon Pay and PayPal.
How do I track my order?
After your shipping label has been printed, you'll receive an email from us with tracking information.
You may also obtain a tracking number by logging into your account, and clicking “Order History” in the "My Accounts" links section.